SHIPPING INFORMATION
Thank you for visiting Balloon Fantasy GmbH! Please read the following shipping terms carefully before placing an order.
- Shipping Area
Our primary shipping area is throughout Germany. We also ship to other European countries. For orders to other countries, please contact us through Customer Service before placing an order to inquire about shipping costs and availability. - Processing and Delivery Times
● Order Processing: Once your payment is successfully processed, we typically pick and pack your order within 2 business days.
● Shipping Time: Once your package is handed over to the shipping company, the estimated delivery time is:
○ Standard delivery within Germany: Typically 4 business days.
○ Expedited delivery within Germany: Typically 2 business days.
○ Other European countries: Typically 10 business days, but the exact time varies depending on the destination.
Please note: All times listed above are business days (Monday to Friday, excluding public holidays) and are estimates. Shipping delays, customs inspections, inclement weather, or force majeure (such as strikes) may extend delivery times. We have no control over these delays and assume no responsibility.
- Shipping and Order Tracking
Once your package is shipped, you will receive an email with a tracking number (support@zappyfun.shop). You can use this number to track your package’s status in real time on the DHL or other carrier’s official website. - Receipt and Inspection
● Receipt: Please ensure you or your designated recipient inspects the package. If no one signs for it, the carrier will leave a notification card, which you will need to collect at a post office or other outlet according to the instructions.
● Inspection Obligation: Please inspect the package for any visible damage before signing for it. If the package is severely damaged, please immediately inspect the contents in the presence of the courier, note the damage on the waybill, and take photos for immediate evidence. Please also notify us by email within 7 days of receipt, providing relevant photos and a description. - Shipping Risk and Transfer of Title
● Shipping Risk: The risk of loss or damage to the goods passes to you upon delivery to the carrier.
● Retention of Title: Title to the shipped goods remains with Balloon Fantasy GmbH until all payments (including shipping costs) are made in full. - Undeliverable and Returned Packages
If a package is undeliverable and returned due to reasons such as an incorrect address, an unknown address, or the recipient being away from home for an extended period and not promptly claiming the package, we will be required to charge you for the additional shipping costs for reshipping. If you choose a refund, the original purchase price will be refunded, but you will be responsible for the initial and return shipping costs.