REFUND AND RETURNS POLICY
Thank you for shopping with Balloon Fantasy GmbH. Our goal is to ensure you are completely satisfied with your purchase. If you are dissatisfied with any of your purchases, please refer to the following Refund Policy.
Refund Eligibility
To be eligible for a refund, all items must be returned within 30 days of the original purchase. Returned items must be unused, undamaged, and in their original packaging.
The following items are not eligible for a refund:
Used items
Refund Process
To request a refund, please follow the steps below:
- Contact our Customer Service team with your order number and purchase details.
- Our Customer Service team will provide a Return Authorization Number and a return address.
- Return the item(s) to the designated return address along with the Return Authorization Number.
- Once we have received and inspected your return, we will notify you of the refund status via email.
Refund Methods
The refund will be credited to your account using the original payment method. Refund processing may take 5-7 business days, depending on your bank or credit card company’s policies.
Shipping Costs
Original and return shipping costs are non-refundable unless the return is due to our error (e.g., incorrect item or damaged item).
We are committed to doing our best to resolve your issue and ensure your shopping experience at Balloon Fantasy GmbH is satisfactory.