FREQUENTLY ASKED QUESTIONS
Welcome to Balloon Fantasy GmbH’s Frequently Asked Questions (FAQ) page. We’ve compiled frequently asked questions and provided detailed answers to help you better understand our services and policies. If you can’t find a satisfactory answer here, please don’t hesitate to contact us directly through our contact information.
Account and Registration
Q: Do I need to create an account to use the website?
A: Yes, creating an account allows you to enjoy a more personalized shopping experience, including accessing your order history, tracking new orders, and saving address and payment information.
Order Processing
Q: How do I track the status of my order?
A: You can check your order status in the Order History section under “My Account.” We will also send you order updates via email.
Payment and Refunds
Q: What payment methods do you accept?
A: We accept a variety of payment methods, including but not limited to credit cards, debit cards, and electronic payment platforms. Available options will be displayed during checkout.
Q: If I’m not satisfied with my purchase, how can I request a refund?
A: If you are not satisfied with your purchase, please refer to our Refund Policy for detailed procedures and conditions.
Shipping
Q: Do you ship internationally?
A: Yes, we ship to Germany and Europe. Shipping costs and times will vary depending on your shipping address.
Security and Privacy
Q: Will my personal information be protected?
A: We take your privacy and information security very seriously. Please refer to our Privacy Policy to learn how we collect, use, and protect your personal information.