At zappyfun.shop, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

Returns

• You can request a return within 30 days of receiving your order.

• Items must be unused, in original packaging, and in the same condition as received.

Refunds

• Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7 business days to your original payment method.

Exchanges

• We currently do not offer direct exchanges. Please return the item for a refund and place a new order.

Non-Refundable Items

• Gift cards, downloadable products, and personalized/custom orders are non-refundable.

How to Initiate a Return

Please contact our customer support at support@zappyfun.shop with your order number and reason for return. We will guide you through the process.